Privacy Policy

The company is committed to providing quality services and outlines its obligations regarding Personal Information management. The company has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What is Personal Information and why do we collect it?

Personal Information includes names, addresses, email addresses, phone and facsimile numbers. This information is obtained through correspondence, telephone, facsimile, email, websites, and third parties.

The company collects Personal Information to provide services, inform clients, and conduct marketing. Secondary uses may occur where reasonably expected. Individuals may unsubscribe from marketing lists by contacting the company in writing.

Sensitive Information

Sensitive information includes racial or ethnic origin, political opinions, religious beliefs, trade union membership, and health information. Such information is used only for its primary purpose, related secondary purposes, with consent, or as required by law.

Third Parties

Personal Information is collected directly from individuals where reasonable and practicable. When third parties provide information, reasonable steps ensure individuals are made aware.

Disclosure of Personal Information

Personal Information may be disclosed with consent or where required or authorised by law.

Security of Personal Information

Personal Information is stored to reasonably protect against misuse, loss, and unauthorised access. When no longer needed, information is destroyed or de-identified. Client files are retained for a minimum of 7 years.

Access to your Personal Information

Individuals may access, update, or correct their Personal Information. Written requests are required. No fee applies for access requests, though administrative charges may apply for copies. Identification may be required.

Maintaining the Quality of your Personal Information

The company takes reasonable steps to ensure accuracy and currency of Personal Information. Individuals should advise of outdated or inaccurate information promptly.

Policy Updates

This policy may change from time to time and is available on the website.

Privacy Policy Complaints and Enquiries

For complaints or enquiries regarding this Privacy Policy, please contact the Casaley Officer sales team.